How can we help you?

To better address your questions and concerns, we have provided our most frequently asked topics and their resolutions below. Please do not hesitate to contact us with any further questions or issues that you may have.

Shipping

Yes, we ship to all 50 States (including Alaska and Hawaii). Shipping costs will be applied and added at checkout. 

Orders processed in the 48 contiguous United States will take approximately 5-7 business days to arrive. Delivery details will be provided in your confirmation email. Please see below for more estimated shipping times: 

  • Domestic PO Boxes: 1 - 6 business days
  • Alaska, Hawaii, APO/FPO addresses: 5 - 10 business days
  • LTL Freight Shipping for Orders Being Shipped on Pallets (approved customers only): All shipping fees are calculated and added to the invoice before the order is processed and shipped. Customers will be informed via email or phone to approve and confirm the final invoice before shipping. Insurance is not included but may be added for an additional fee; please contact customerservice@homecityinc.com if you are interested in purchasing insurance for your shipment.

Qualifying orders are eligible for free shipping and will be reflected upon checkout. We also offer FedEx home delivery for an additional fee.

We offer free ground shipping over $250 to the 48 contiguous United States (including Domestic PO Boxes and Military Bases/APO/FPO addresses). A shipping rate will be calculated according to the weight, quantity, shipping method, and shipping location of your order. The estimated cost will be displayed during the checkout process; however, the accurate shipping rate will show after all the above information has been provided. At checkout, you will have the option to upgrade to expedited shipping for a fee. The expedited shipping rate will update once you complete the shipping speed forms during checkout. Transit times may vary based on the chosen shipping method.

Please note: Any Customs, Duties, or brokerage fees will not be provided.

We offer both wholesale and dropshipping options to all customers with our 24-hour online purchasing capabilities. Your business and your clients are important to us; that’s why we will always dropship products to your customer within 2-3 business days. Our Dropship Program offers many benefits to help you grow and expand your business. We ship worldwide using our UPS shipping account and USPS shipping rates. These shipping costs are calculated on the checkout page before you submit your order. Shipping costs vary based on the destination, weight, dimensions of the package(s), and shipping method.All orders are processed with 24-72 business hours from the date which the order was received.

During checkout, you will be asked to select a delivery method. We use all major carriers and local courier partners.

Returns

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Please contact us at customerservice@homecityinc.com.

Manufacture defect claims are subject to inspection before approval and may take up to 2 business days. Discoloration, washed/used, or misuse by the customer are not eligible for a refund or replacement item. When we receive your return, we will inspect the item and provide a replacement or issue a credit/refund. If the product is not found to be defective, shipping fees will apply and/or a partial credit/refund may be issued.

Please note: All packages must be inspected before use/washing.

Customers who receive shipments in error would be required to return the item immediately. Home City Inc. will issue the return label and will mail, fax, or email it directly to the customer. Shipment of the accurate item will be made upon the return of the incorrect item. Home City Inc. would be responsible for all re-shipping and return shipping fees. For more information, please contact us at customerservice@homecityinc.com.

Please note: All packages must be inspected prior to use/washing.

If you are not satisfied with your purchase for whatever reason, we are happy to accept returns on any item (including monogrammed items) within 30 days from the receipt date. The item must be in new condition and returned in its original packaging. Contact us by email customerservice@homecityinc.com or by calling our toll free number 877-587-1122, and one of our customer service representatives will be happy to help you!

Unfortunately, we do not offer exchanges at this time. We recommend returning your item and placing a new order.

Product Information

We work with a select group of suppliers in Egypt, India, China, and Turkey to bring you great products. Each product page mentions all product and material information; however, should you have any additional questions, please reach out to us directly.

To help make life easy, all of our products are easy to care for. Washing or care instructions can be found under each product page.

All of our product dimensions are listed under each product page.

If you wish to place an order as a gift when checking out online, simply enter the recipient's address in the shipping address.

If an item can be personalized, it will be listed under the product page.

Orders

We accept all major credit cards as well as PayPal and Amazon Pay. We can only accept one form of payment per order.

Once your item has shipped, you will receive an email with your tracking information.

If you wish to cancel an order, please contact Customer Service immediately by email at customerservice@homecityinc.com or call our toll free number 877-587-1122.

Please note: Cancellations can only be made during business hours Monday – Friday, 9:00 am – 5:00 pm EST. Orders cannot be cancelled on Saturday or Sunday.

Any additional questions?

Contact us anytime, and we will be happy to assist you!

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