To check the status of or track an order, you can login to the Account section of our website or use the order confirmation link that was emailed after checkout.
Visit your Account to ensure that all items have shipped. If tracking information is available for every item, track each shipment to see the location details. If the tracking information reflects that items have been delivered, contact us for further assistance.
Visit your Account to ensure that all items have shipped. If the tracking information reflects that items have been delivered erroneously, contact us for further assistance.
In the event that an item you’ve purchased is out of stock, you will be contacted by a customer service member and provided with item alternatives and the option to backorder. If you choose the latter, you will be provided with an ETA (estimated time of arrival) for the new product.
PRICING AND BILLING
Sales tax regulations vary by state. We may or may not charge a sales tax for an order; however, you may still be liable to declare and pay that tax separately.
Receipts and invoices can be obtained by logging in to the Account section of our website.
Processing time occurs between 7-10 business days from the point the item is received.
Charges appear within 24- 72 business hours of the order being placed.
To reset your password, visit the Account section of our website and click on “forgot password.” Instructions on how to create a new password will be sent to your email.
Prior to requesting authorization, please reference our Return Policy for complete details about our terms and conditions.
If you believe your product was received in error, please contact customer service and we will gladly resolve the issue.
Live shipping rates are calculated according to the item(s) bought, delivery location, and shipment method; rates are generated from order information at time of checkout.
Order processing time takes approximately 48 hours. An email containing order tracking information will be sent, however you can also check the status on our website by logging in to your account.
Upon account creation, you will be required to fill out billing and shipping information. If your country is not listed in the dropdown; then we currently do not ship to that location.
Accepted forms of payment will be listed under payment methods.
All orders usually ship within 24-48 hours of being placed. However, some orders may take up to 3 business days or longer depending on the order size and shipment method. Live shipping rates are calculated according to the item(s) purchased, delivery location, and shipment method. Rates are generated from order information at time of checkout.
Our products are categorized be type and features. Specific items can also be found by using the search feature. If you are unable to find what you are looking for, or need product recommendations, please contact customer service for assistance.
There will be a field to enter promo codes during the checkout process. If your discount does not reflect after applying a code, please contact us for help.
Detailed contact information for our company can be found here.